Shipping & Delivery Policy
Last updated August 11, 2024
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping & delivery options?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Royal Mail Tracked 24, Royal Mail Tracked 48 shipping on orders over ยฃ100 (UK Only).
Shipping Fees
Shipping Method | Shipping Fee |
---|---|
Royal Mail Tracked 24 | ยฃ6.95 |
Royal Mail Tracked 48 | ยฃ4.99 |
DHL Shipping (up to 3kg) | ยฃ20.99 |
Royal Mail International Tracked and Signed | ยฃ24.99 |
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.
Do you deliver internationally?
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
- United States
- Sweden
- India
Free Royal Mail Tracked 24, Royal Mail Tracked 48 shipping is not valid on international orders.
For information about customs processes:
- Email [email protected]
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
Are there other shipping restrictions?
All goods purchased before 2pm, Monday โ Friday will be dispatched at 5pm that same day. Orders placed after 2pm will leave at 5pm the following day. Orders placed on Friday after 2pm will be dispatched on Monday.
Please note deliveries outside of the UK may be subject to import taxes, customs screening and/or unexpected delivery delays.
Please note that we do not ship to Sweden, USA, or India.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
Deliveries to America, Asia and the Rest of the World
Items ordered from Asia, South America, Caribbean and the rest of the world are sent using Royal Mail International Tracked and Signed (World).
Royal Mail International Tracked and Signed (World) should be delivered within 7 โ 10 days starting at ยฃ24.99.
IMPORTANT โ If the courier company has issued a delivered status on the package tracking information, the parcel is agreed to be delivered by both parties. Kalm CBD is not responsible for โdeliveredโ parcels that are not at the customerโs location. The customer must contact the courier company directly to confirm the delivery location.
Please note deliveries outside of the UK may be subject to import taxes, customs screening and/or unexpected delivery delays.
Please note that the authorities in Australia have specific restrictions around CBD in food products and if you place an order for capsules, gummies, or chocolates we accept no responsibility if they do not reach you.
Questions about returns?
If you have questions about returns, please review our Return Policy.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
- Email: [email protected]
- Online contact form: https://kalm-cbd.com/contact